Ever get the feeling that the business you've been so loyal to just doesn't feel the same way about you? I mean, let's face it: some businesses just SUCK at customer service, and they couldn't care less about the quality of whatever it is they are providing. Of course, even when you feel that way, it isn't always the fault of the business: sometimes you're the one having a bad day. But then, when it happens over, and over, and over again, there's a detectable pattern of behavior. This blog is a place for me to remark about such patterns.
I'll try to keep it factual: not venting or even attempting to opine on motivations, just observing behaviors. Most posts will be of subjective personal experience. You decide whether or not it means anything to you.
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