XBOX 360 Design Defects

This isn't Wake County specific, but I haven't had anything to complain about recently.


My son kicked the RJ45 internet cable on his XBox 360 while it was running.
No big deal, right? It hardly tipped at all. Big mistake. Microsoft, at http://support.microsoft.com/kb/909819/en-us, says
"If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support."
as if they didn't already know the units have a defective design. Nothing in the support log suggests that the unit should not be placed in a vertical position. In fact, minor movement of the unit will likely cause a spinning game disk to impact a part of the drive and damage it.
Googling for the problem suggests that Microsoft has known about the problem long enough to have made manufacturing changes for our unit, which was purchased in 2007. One page (http://www.llamma.com/xbox360/news/Xbox-360-Game-Disc-Scratched.htm) shows the problem in detail, and how a little foam bumper could avoid the problem.